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http://www.itinerainstitute.org/en/library/itinera-publications-presentations/_paper/modernizing-the-public-service-during-the-crisis/
Modernizing the public service during the crisis!
27 November 2009
Jean Hindriks
The public service versus the demographic impact, the war of talent and the digital revolution: which actions to undertake?
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Beyond Copernicus:From Confusion to Consensus?

The 2000 Copernicus reform has faded away before flourishing. Belgium has the highest public spending and public employment in the OECD and still the relative quality and quantity of public services remain disappointing. With so many challenges ahead such as globalisation, population aging, the race for talents, the digital revolution, it is urgent to send a wake-up call for a government that is steering and not rowing. Jean Hindriks makes the diagnosis and suggests several “quick wins”.

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